What should you do if the Next button is grayed out during a test?

Verifying user authorization is essential when the Next button is grayed out during a test because it often indicates that the system has not recognized the user’s permissions to proceed. Authorization ensures that the participant has the necessary access rights for the test, and if there are any authentication issues, the system may restrict progression. This check can address potential problems with account validation, ensuring that the test-taker is permitted to move on in the testing process.

In contrast, while ensuring the microphone is connected could be relevant in scenarios where verbal responses are required, it wouldn’t directly prevent progression through the test interface. Similarly, checking for active content might be necessary if the test relies on specific interactive components, but it may not always relate to the grayed-out button issue. Refreshing the web page can temporarily resolve some minor glitches but does not ensure that all conditions for user authorization are met, which is crucial for continuing with the test.